LivCasino FAQ – All Your Questions Answered in Bengali

You have full control over updating your personal information at LivCasino. Here are the steps:

Step 1: Log in to your account → click the profile icon in the top-right corner → "My Profile" Select.

Step 2: Go to the "Personal Information" tab, where you can directly edit your name, date of birth, and email address.

Change Mobile Number: This follows a slightly different process. Go to "Security Settings" → "Change Mobile Number". An OTP will be sent to your old number — use it to verify. Then enter your new number and confirm it with another OTP sent to the new number.

Important: Once KYC verification is complete, changing your name or date of birth may require approval from live support. In that case, at the Help Center contact us.

LivCasino offers two options:

Temporary Suspension (Cooling-Off): You can pause your account for anywhere between 24 hours and 6 months. Go to Profile → Responsible Gaming → "Cooling-Off Period" and select your preferred duration. Confirm with OTP and it takes effect immediately.

Long-Term Self-Exclusion (6 months – 5 years): A "Self-Exclusion" option is available in the same section. During this period, logging in or making deposits will not be possible. Reactivating your account after the period ends will require additional verification.

Permanent Closure: To permanently close your account, submit a written request via live support. Make sure to withdraw any remaining balance before closure. The process may take 24–48 hours to complete.

LivCasino's Responsible Gaming section (Profile → Responsible Gaming) offers several tools:

1. Deposit Limit: Set a daily, weekly, or monthly deposit cap. For example, to block deposits above ৳5,000 in a month, simply set that limit. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.

2. Loss Limit: If you exceed a set loss limit within a day or a week, gaming is automatically suspended.

3. Session Timer: Set your gaming session length (30 minutes / 1 hour / 2 hours). You'll receive a reminder when the time is up.

4. Reality Check: Periodic popups appear to remind you how long you've been playing.

5. Cooling-Off & Self-Exclusion: See the question above for full details.

All tools are free to use. For a detailed guide, visit Responsible Gaming View page.

Log in to LivCasino Sports Events Live scores for ongoing matches are available on the page. Click the "Live" tab at the top of the page to see all active events.

What you get in live matches:

• Real-time score updates (typically within 30 seconds)
• Match Stats – Possession, Shots, Cards
• In-play odds (bet while the match is in progress)
• Team Lineups & Injury Updates

Cricket Scores: Ball-by-ball updates, over-by-over run rates, and wicket information are all available.

Live scores are visible even without an active bet on the match, though access to live streaming may require an active bet or available balance in your account.

There are typically three reasons why an account gets locked:

Reason 1 – Incorrect Password: After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Wait 30 minutes and try again, or reset your password using the "Forgot Password?" option.

Reason 2 – Security-Related: If unusual login activity is detected (such as logins from multiple countries at the same time), LivCasino will temporarily suspend the account and send a verification message to your mobile number or email.

Reason 3 – KYC Not Completed: Your account may be temporarily restricted if identity verification is required before processing a large withdrawal.

Solution:

1. Try using "Forgot Password?" on the login page to reset your password.
2. Check your mobile and email – you may have a message from LivCasino.
3. Via live chat or at the Help Center Reach us in Bangla. Share your name and registered mobile number and our team will have it resolved within 15 minutes.

Minimum bet amounts vary slightly across different sections at LivCasino:

Sports Betting: Minimum ৳20 per bet, applicable to both Single and Accumulator bets.

Slot Games: Most slots start from as little as ৳1 per spin. Some premium slots have a minimum of ৳10.

Live Casino (Baccarat, Roulette): Table minimums range from ৳50 to ৳200 depending on the table. Low-limit tables are also available, starting from just ৳50.

Lottery & Virtual Games: Minimum ৳10 per ticket.

Maximum bet limits are determined by your account's VIP level. New accounts can place up to ৳50,000 in bets per day.

LivCasino places the highest priority on protecting players' data and funds. On the technical side:

Data Encryption: All communications are secured with 256-bit SSL/TLS encryption. Login sessions, payments, and personal data are all transmitted in encrypted form.

Password Security: Passwords are never stored in plain text. Industry-standard hashing technology is used.

Fund Segregation: Player deposits are kept completely separate from the company's operational funds. This means your balance remains safe regardless of the company's financial circumstances.

Privacy Policy: Your personal data is never sold or shared with third parties. Learn more Privacy Policyfor more details.

Two-Factor Authentication (2FA): Enabling 2FA on your account means even a stolen password won't be enough to log in.